Communicate. Listen to your customers, associates and competitors.

It's more important to hire people with the right qualities than with specific experience.

. . . success is a combination of many things, but a good character is the foundation of the kind of success that will bring you real happiness. Choose your friends wisely-they will make or break you.

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Eliminate the cause of a mistake. Don't just clean it up.

Take care of your people and they will take care of your customers.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.