It's more important to hire people with the right qualities than with specific experience.
Communicate. Listen to your customers, associates and competitors.
Celebrate your people's success, not your own.
Eliminate the cause of a mistake. Don't just clean it up.
No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.
Take good care of your employees, and they'll take good care of your customers, and the customers will come back.