Take care of your people and they will take care of your customers.
See and be seen. Get out of your office, walk around, make yourself visible and accessible.
Good timber does not grow with ease; the stronger the wind, the stronger the trees
Customer needs may vary, but their bias for quality never does.
Communicate. Listen to your customers, associates and competitors.
No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.