Good timber does not grow with ease; the stronger the wind, the stronger the trees

Customer needs may vary, but their bias for quality never does.

Do it and do it now. Err on the side of taking action

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

It's more important to hire people with the right qualities than with specific experience.

Eliminate the cause of a mistake. Don't just clean it up.