Celebrate your people's success, not your own.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

Eliminate the cause of a mistake. Don't just clean it up.

No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Customer needs may vary, but their bias for quality never does.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.