Do it and do it now. Err on the side of taking action

Take care of your people and they will take care of your customers.

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

View the problem as an opportunity to grow.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Eliminate the cause of a mistake. Don't just clean it up.