Take care of your people and they will take care of your customers.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Celebrate your people's success, not your own.

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

View the problem as an opportunity to grow.

Communicate. Listen to your customers, associates and competitors.