Eliminate the cause of a mistake. Don't just clean it up.
It's more important to hire people with the right qualities than with specific experience.
Choose your friends wisely-they will make or break you.
Do it and do it now. Err on the side of taking action
Take good care of your employees, and they'll take good care of your customers, and the customers will come back.
See and be seen. Get out of your office, walk around, make yourself visible and accessible.