It's more important to hire people with the right qualities than with specific experience.
Do it and do it now. Err on the side of taking action
Customer needs may vary, but their bias for quality never does.
Communicate. Listen to your customers, associates and competitors.
No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.
Take care of your people and they will take care of your customers.