It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Eliminate the cause of a mistake. Don't just clean it up.

It's more important to hire people with the right qualities than with specific experience.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

Take care of your people and they will take care of your customers.