Eliminate the cause of a mistake. Don't just clean it up.
Take care of your people and they will take care of your customers.
No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.
Communicate. Listen to your customers, associates and competitors.
View the problem as an opportunity to grow.
. . . success is a combination of many things, but a good character is the foundation of the kind of success that will bring you real happiness. Choose your friends wisely-they will make or break you.