No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.

It's more important to hire people with the right qualities than with specific experience.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Communicate. Listen to your customers, associates and competitors.

No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.