Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

Celebrate your people's success, not your own.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

. . . success is a combination of many things, but a good character is the foundation of the kind of success that will bring you real happiness. Choose your friends wisely-they will make or break you.

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Communicate. Listen to your customers, associates and competitors.