When the amount of change externally exceeds the amount of change internally, the end is in sight.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

Nobody is too important to lead the initiative you say is important.

When it's time to let someone go, do it right. No surprises. No humiliation.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.

I never put myself out there as an employment agency.