Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products.

Don't take a job because your mother wants you to. Don't be a victim. You own your decision.

If you have a reputation as a big, stiff bureaucracy, you're stuck.

Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.

You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.