Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected.

A strategy is something like, an innovative new product; globalization, taking your products around the world; be the low-cost producer. A strategy is something you can touch; you can motivate people with; be number one and number two in every business. You can energize people around the message.

Ninety-nine point nine percent of all employees are in the pile because they don't think.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

Excellence and competitiveness aren't incompatible with honesty and integrity.

In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.

The last thing you want to do is be a bore. When you wake up in the morning, give yourself a good mirror test. If you look like you’re going to be a sulking, pouting bore, slap yourself in the face before you go out to the office.