With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'

I don't think environmentalists have the slightest reason to be concerned about globalization because every time you move a plant to a new place you upgrade the neighborhood. You put in global standards. You put in modern plants. And all the plants around it get improved.

Leading a big company means never allowing a company to take itself too seriously.

What is a budget review? A personal review with numbers

As leaders, we owe it to every employee to let them know where they stand in the organization.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

I guarantee you it will not be anyone from the outside.