The best way to support dreams and stretch is to set apart small ideas with big potential, then give people positive role models and the resources to turn small projects into big businesses.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

I think every leader has an obligation - the absolute obligation - to treat everyone fairly. But they also have the obligation to treat everyone differently. Because people aren't all the same, and the last thing you ever want to do, in my opinion, is let the best in your organization be treated like the worst in your organization. It does nothing for your future.

Business is a game, and as with all games, the team that puts the best people on the field and gets them playing together wins. It's that simple.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.