In any bad situation you can not let yourself be a victim.

Leading a big company means never allowing a company to take itself too seriously.

The 1980s will seem like a walk in the park when compared to new global challenges, where annual productivity increases of 6% may not be enough. A combination of software, brains, and running harder will be needed to bring that percentage up to 8% or 9%.

People aren't the same. Business is, in my opinion, all about the team that fields the best players. It's not about an idea. An idea goes away. Somebody catches up with it. It's not about a widget.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

Set stretch goals. Don't ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. Don't sell yourself short by thinking that you'll fail.

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.