One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.

The biggest opportunity for big companies has come by far in the digitization of internal processes.

Just because you are the boss doesn't mean you are the source of all knowledge.

Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.