People aren't the same. Business is, in my opinion, all about the team that fields the best players. It's not about an idea. An idea goes away. Somebody catches up with it. It's not about a widget.

You can't grow long-term if you can't eat short-term. Anybody can manage short. Anybody can manage long. Balancing those two things is what management is.

With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'

You have no right to be a leader if someone who works for you doesn't know where they stand.

I was afraid of the internet... because I couldn't type.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

It is better to act too quickly than it is to wait too long.