Public hangings are teaching moments. Every company has to do it. A teaching moment is worth a thousand CEO speeches. CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They could name the jerks for you. It's just cultural. People just don't want to do it.

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

No one is guaranteed a job in this.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.

One of the things about leadership is that you cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe.

A leader's job is to look into the future and see the organization, not as it is, but as it should be

Control your own destiny or someone else will.