I think the move by Mr. Greenspan was welcomed by everyone here.

Excellence and competitiveness aren't incompatible with honesty and integrity.

The world will belong to passionate, driven leaders - people who not only have enormous amounts of energy, but who can energize those whom they lead.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action-fast.

Give me a highly successful unionized industry.

We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.