Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

Globalization has changed us into a company that searches the world, not just to sell or to source, but to find intellectual capital - the world's best talents and greatest ideas.

We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.

When it's time to let someone go, do it right. No surprises. No humiliation.