Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.

Nobody is too important to lead the initiative you say is important.

Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.

Celebrating creates an atmosphere of recognition and positive energy. Imagine a team winning the World Series without champagne spraying everywhere. And yet companies win all the time and let it go without so much as a high five. Work is too much a part of life not to recognize moments of achievement. Make a big deal out of them. If you don't, no one will.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].