People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.
Jack WelchAgain, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.
Jack WelchStrategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.
Jack Welch