Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.

If you don't have a competitive advantage, don't compete.

My bosses cautioned me about my candor. Now my GE career is over, and I'm telling you that it was my candor that helped make it work.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

Celebrating creates an atmosphere of recognition and positive energy. Imagine a team winning the World Series without champagne spraying everywhere. And yet companies win all the time and let it go without so much as a high five. Work is too much a part of life not to recognize moments of achievement. Make a big deal out of them. If you don't, no one will.

Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.

Globalization has taken a hit in that there is some sand in the gears because most of us have supply chains that are all over the world that we've had to lengthen.