We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.
Jack WelchAs a leader, you have no right to have any employee wonder how they fit in and where they are going.
Jack WelchOne of the things about leadership is that you cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe.
Jack WelchToo often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If youโre growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulseโthe key vital sign of a company.
Jack Welch