Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.

Every employee, not just the senior people, should know how a company is doing.

Nobody is too important to lead the initiative you say is important.

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.

I’ve learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.

In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.