Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it.

When there's change, there's opportunity.

Nobody is too important to lead the initiative you say is important.

We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.