You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

Control your destiny or somebody will.

Get the best player because whether it's soccer or whether it's anything else the team with the best players wins. So focus your energy on getting the best and getting rid of the weakest.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

Companies don't give job security. Only satisfied customers do.

Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.