You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.

In real life, strategy is actually very straightforward. You pick a general direction and implement like hell.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

The biggest opportunity for big companies has come by far in the digitization of internal processes.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

In any bad situation you can not let yourself be a victim.

The secret of success is changing the way you think.