Every great leader has a generosity gene.

Don't lose youself on the way to the top.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything that's more important than something you say is going to change the company.

In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

Too many people believe that one big, public success will solve their self-confidence problems forever. That only happens in the movies. In real life, the opposite strategy is what works. Call it the small victo-ries approach. In time you will discover that all failing really does teach you something you needed to know- so you can regroup and stretch again, with ever more...nerve.

The best thing workers can bring to their jobs is a lifelong thirst for learning.