Every great leader has a generosity gene.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

If you don't have public hangings for bad culture in a company, if you don't take people out and let them say, they went home to spend more time with the family. It's crazy.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

Trying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.