Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

They were making a deal for a property that clearly was a property that we wanted to own, so we had to act, and act as quickly as we could, and make the offer more attractive.

Set stretch goals. Don't ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. Don't sell yourself short by thinking that you'll fail.

The hero is the one with ideas.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

If you reward candor, you'll get it.

You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.