The hero is the one with ideas.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot.

Common mission trap for companies: trying to be all things to all people at all times.

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.

If we wait for the perfect answer, the world will pass us by

Arrogance is a killer, and wearing ambition on one's sleeve can have the same effect. There is a fine line between arrogance and self-confidence.