The secret of success is changing the way you think.
First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.
Be candid with everyone.
In the future, those who are not coaches will not be promoted.
Leading a big company means never allowing a company to take itself too seriously.
Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.