There is no straight line to a dream.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?

We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.

In difficult times your best must be hugged, loved, kissed, rewarded, paid - everything. And your worst must be the people that leave, because your best are going to take you to the next game.