Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products.

Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able to have a vision of where you're going. America can't have a vision of health care for everybody, green economy, regulations - can't have a bunch of piece - meal activities. It's got to have a vision.

It is better to act too quickly than it is to wait too long.

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.