Control your destiny or somebody will.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

Drucker said: 'If you weren't already in this business, would you enter it today? And if not, what are you going to do about it?' ... Simple, right? But incredibly powerful.

Just because you are the boss doesn't mean you are the source of all knowledge.

One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot.

We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.

It's the internet like the flu - it just spreads like crazy.