I believe that in any initiative, you can't have a flavor of the month. When you believe something is profound in a company, you can not be a logical leader. You have to go to the lunatic fringe. There is no way that logic is what you need to change people.

Most organizations fail in driving change.

In the end, your integrity is all you've got.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.

A strategy is something like, an innovative new product; globalization, taking your products around the world; be the low-cost producer. A strategy is something you can touch; you can motivate people with; be number one and number two in every business. You can energize people around the message.

Just because you are the boss doesn't mean you are the source of all knowledge.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.