I believe that in any initiative, you can't have a flavor of the month. When you believe something is profound in a company, you can not be a logical leader. You have to go to the lunatic fringe. There is no way that logic is what you need to change people.

Giving people self-confidence is by far the most important thing that I can do. Because then they will act.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

Just because you are the boss doesn't mean you are the source of all knowledge.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

HR should be every company's killer app. What could possibly be more important than who gets hired?

What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed.