Good leaders have a generosity gene.

So every time you think about your work-life balance issue, remember what your boss is thinking about - and that's winning. Your needs may get heard - and even successfully resolved - but not if the boss's needs aren't met as well.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

The team with the best players wins.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.