When all is said and done, teaching is what I try to do for a living.

In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.

Shun the incremental and go for the leap.