Face reality as it is, not as it was or as you wish it to be.

Great leaders love to see people grow. The day you are afraid of them being better than you is the day you fail as a leader.

We know where most of the creativity, the innovation, the stuff that drives productivity lies-in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese-or at least manage like them.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Culture drives great results.

Real change agents comprise less than 10% of all business people.

Insecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything they’ve known since childhood……. They worry that if they’re simple, people will think they’re simple minded. In reality, of course, it’s just the reverse. Clear, tough minded people are the most simple.