I might not be the brightest bulb in the chandelier, but I'm pretty good at getting most of the other bulbs to light up.

When employees underperform, a leader tells them so.

Set stretch goals. Don't ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. Don't sell yourself short by thinking that you'll fail.

Most organizations fail in driving change.

Excellence and competitiveness aren't incompatible with honesty and integrity.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.