Leading a big company means never allowing a company to take itself too seriously.
The best thing workers can bring to their jobs is a lifelong thirst for learning.
There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.
When it's time to let someone go, do it right. No surprises. No humiliation.
If you can't energize others, you can't be a leader.
If you don't have a competitive advantage, don't compete.