In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

For a large organization to be effective, it must be simple.

Be candid with everyone.

If your CFO is more important than your CHRO (Chief Human Resource Officer) you're nuts!

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

I've learned that mistakes can often be as good a teacher as success.