In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

You are not a leader to win a popularity contest-you are a leader to lead.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

Companies don't give job security. Only satisfied customers do.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

A company has only so much money and managerial time. Winning leaders invest where the payback is the highest. They cut their losses everywhere else.

I’ve learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.