In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

Every employee, not just the senior people, should know how a company is doing.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

I believe social responsibility begins with a strong, competitive company. Only a healthy enterprise can improve and enrich the lives of people and their communities.

I might not be the brightest bulb in the chandelier, but I'm pretty good at getting most of the other bulbs to light up.

No one is guaranteed a job in this.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.