If you've got a company that has a mentality inside that is filled with searching for a better idea every day, not just as a slogan but as a real concept, you will have innovation around you all the time.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

Most organizations fail in driving change.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Too many people believe that one big, public success will solve their self-confidence problems forever. That only happens in the movies. In real life, the opposite strategy is what works. Call it the small victo-ries approach. In time you will discover that all failing really does teach you something you needed to know- so you can regroup and stretch again, with ever more...nerve.

If you have a reputation as a big, stiff bureaucracy, you're stuck.