Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

There is no straight line to a dream.

No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything that's more important than something you say is going to change the company.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

All of management is about self-confidence

No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.