There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

The most important job you have is growing your people, giving them a chance to reach their dreams.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

When it's time to let someone go, do it right. No surprises. No humiliation.

Ninety-nine point nine percent of all employees are in the pile because they don't think.

No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.