The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

The most important job you have is growing your people, giving them a chance to reach their dreams.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

This shows you are never too old to get surprised.