The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.

One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

For a large organization to be effective, it must be simple.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

If we wait for the perfect answer, the world will pass us by

My bosses cautioned me about my candor. Now my GE career is over, and I'm telling you that it was my candor that helped make it work.