Every employee, not just the senior people, should know how a company is doing.

My bosses cautioned me about my candor. Now my GE career is over, and I'm telling you that it was my candor that helped make it work.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

Protecting underperformers always backfires.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don't manage, lead. Change before you have to. If you don't have a competitive advantage, don't compete. Control your own destiny, or someone else will.

Control your own destiny or someone else will.