If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

The most important job you have is growing your people, giving them a chance to reach their dreams.

There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.

The secret of success is changing the way you think.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

Celebrating creates an atmosphere of recognition and positive energy. Imagine a team winning the World Series without champagne spraying everywhere. And yet companies win all the time and let it go without so much as a high five. Work is too much a part of life not to recognize moments of achievement. Make a big deal out of them. If you don't, no one will.