I was never the smartest guy in the room. From the first person I hired, I was never the smartest guy in the room. And that's a big deal. And if you're going to be a leader - if you're a leader and you're the smartest guy in the world - in the room, you've got real problems.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Its a marathon, its not a sprint. Ten years. Fifteen years. You've got to get up everyday, with a new idea, a new spin, and you've got to bring it to work, every day

In real life, strategy is actually very straightforward. You pick a general direction and implement like hell.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.