As a leader, you have no right to have any employee wonder how they fit in and where they are going.
Jack WelchToo often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If youโre growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulseโthe key vital sign of a company.
Jack Welch