If you have a reputation as a big, stiff bureaucracy, you're stuck.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

Protecting underperformers always backfires.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

In the end, your integrity is all you've got.

This shows you are never too old to get surprised.

We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.