If you have a reputation as a big, stiff bureaucracy, you're stuck.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

If you want risk taking, set an example yourself and reward and praise those that do.

The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action-fast.

I never put myself out there as an employment agency.

Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.

When the amount of change externally exceeds the amount of change internally, the end is in sight.