If you have a reputation as a big, stiff bureaucracy, you're stuck.

Change before you have to.

That's all managing is: just coming up with the right questions and getting the right answers.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

The hero is the one with ideas.

Excellence and competitiveness aren't incompatible with honesty and integrity.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.