Too many people believe that one big, public success will solve their self-confidence problems forever. That only happens in the movies. In real life, the opposite strategy is what works. Call it the small victo-ries approach. In time you will discover that all failing really does teach you something you needed to know- so you can regroup and stretch again, with ever more...nerve.

All of management is about self-confidence

You have no right to be a leader if someone who works for you doesn't know where they stand.

Excellence and competitiveness aren't incompatible with honesty and integrity.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

Real change agents comprise less than 10% of all business people.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.