Make winners out of every business in your company. Don't carry losers.

Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Trying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.

You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.

One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot.

Does coaching work? Yes. Good coaches provide a truly important service. They tell you the truth when no one else will.

This shows you are never too old to get surprised.