If your CFO is more important than your CHRO (Chief Human Resource Officer) you're nuts!

You are not a leader to win a popularity contest-you are a leader to lead.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Ninety-nine point nine percent of all employees are in the pile because they don't think.

What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed.

There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.

The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.