For a large corporation to be effective, it must be simple. For an organization to be simple, its people must have self-confidence and intellectual self-assurance. Insecure managers create complexity, real leaders do not clutter.

Trust happens when leaders are transparent.

The most important job you have is growing your people, giving them a chance to reach their dreams.

In the future, those who are not coaches will not be promoted.

The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Change before you have to.