You can't believe how hard it is for people to be simple, how much they fear being simple. They worry that if they're simple, people will think they're simpleminded. In reality, of course, it's just the reverse. Clear, tough-minded people are the most simple.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

If you don't have a competitive advantage, don't compete.

You measure your people and you take action on those that don't measure up.

Just because you are the boss doesn't mean you are the source of all knowledge.

If we wait for the perfect answer, the world will pass us by

An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.